Free Shipping On All Gift Sets

Shipping Policy

Orders that are received Monday-Thursday after 3PM EST will be processed on the next business day.
Orders that are received on Friday,  Saturdays and Sundays will be processed and shipped only on Monday.
"Please Note: Due to risk of melting, We strongly recommend that perishables be shipped via FedEx First Overnight, FedEx Priority Overnight, FedEx Standard Overnight or FedEx 2nd Day. Also note, "estimated delivery” days may be approx. 1 day longer than shown.

Shipping Methods

Delivery option                                             $ Order Price
FedEx Ground® / FedEx Express Saver® / FedEx 2nd Day® Based on location & package size
FedEx Ground®  On gift sets only Free
Express delivery (few hours) on Downtown Manhattan only                    $6.00


In-store Pickup from our Manhattan location:

841 Broadway, New York, NY 10003, United States

Military bases

Delivery for military bases can be shipped as long as they receive mail from the USPS

How do I check the status of my order?
When your order has shipped, you will receive an email notification which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 5 days of receiving your shipping confirmation email, please contact us at sales@maxbrenner.com with your name and order number, and we will look into it for you.

In-store Pickup
You can pickup your order at our New York location:

841 Broadway, New York, NY 10003, United States.

After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pickup within 1 business day. We will send you an email or SMS when your order is ready along with instructions. 

Our in-store pickup hours are 12 noon-10pm on Sunday-Saturday. Please have your order confirmation email or SMS with you when you come. 

Returns
In the event that your order arrives damaged in any way, please email us as soon as possible at sales@maxbrenner.com with your order number and a photo of the items condition. We address these on a case-by-case basis but we will try our best to work towards a satisfactory solution.

Substitution

There may be changes in the compositions of items and packages depending on inventory and validity.

A sold-out product will be replaced with an equivalent product in terms of the price and weight of the product. 

More Information

If you have any questions regarding our Shipping Policy, please contact us at:

Max Brenner
231 W 29TH ST, RM 1105
New York, NY 10001 
646-467-8813
Email: sales@maxbrenner.com

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